xe66 apps Privacy Policy

1 Introduction and Scope

This privacy policy applies to all services on the xe66 apps platform. It takes effect whenever you visit our website, create an account, place sports bets, play casino games, or use any of our services.

By using xe66 apps services, you are considered to have agreed to the terms of this privacy policy. If you disagree with any part of this policy, please stop using our services and contact our support team.

This policy should be read together with our Terms and Conditions, as both documents together form the complete legal framework governing your account and use of our services.

2 Information We Collect

xe66 apps collects various types of information to ensure service delivery and maintain account security. The details are set out below:

2.1 Registration and Identity Verification Information

Full name, date of birth, and gender
Email address and mobile number
National ID card or passport details (for identity verification)
Current residential address

2.2 Financial Transaction Information

Deposit and withdrawal history
Mobile banking account details (bKash, Nagad, Rocket, Upay)
Transaction amount, date, and status

2.3 Usage Information

Your game history, betting records, and account activity
Login time, device details, and IP address
Browser type and operating system information
A log of which pages you visited on the site

2.4 Communication Information

Records of your conversations with our support team via live chat and email
Details of complaints or requests

3 Methods of Data Collection

xe66 apps collects information in the following ways:

3.1 Information Provided Directly

Information you provide when filling in account registration, identity verification, deposit, or withdrawal forms is collected directly.

3.2 Automatically Collected Information

When you use our platform, certain information is collected automatically through cookies, web beacons, and similar technologies. This information is primarily used to improve the performance of the platform.

3.3 Information Received from Third Parties

For the purpose of identity verification and fraud prevention, we may receive necessary information from trusted verification service providers. This process is fully secure and is carried out only for legitimate purposes.

4 Purpose of Data Use

xe66 apps uses the information you provide for the following specific purposes:

To create, manage, and secure your account
To process deposit and withdrawal transactions
To prevent fraud, money laundering, and unauthorised account access
To comply with applicable laws and regulations
To verify age and prevent use of the platform by those under 21
To provide customer support — via 24/7 live chat and email in Bengali and English
To determine eligibility for bonuses and promotional offers
To provide benefits under the VIP programme
To make technical improvements to the platform and enhance the user experience
To communicate important information to you where applicable

xe66 apps never uses your personal information for any purpose beyond those listed above.

5 Data Storage and Security

xe66 apps follows industry-standard security practices to keep your information secure:

5.1 Encryption

Our platform uses SSL (Secure Socket Layer) encryption technology. This ensures that every exchange of information between your browser and our servers remains fully secure.

5.2 Access Control

Only authorised staff can access your personal information, and that access is granted solely for carrying out professional responsibilities. All staff are bound by confidentiality obligations.

5.3 Data Retention Period

Information is retained for as long as your account is active and for as long as necessary after that to meet applicable legal obligations. Financial transaction records may be kept for a particularly extended period.

No digital system is 100% secure. However, xe66 apps is committed to maintaining the highest technical and administrative security measures. If you notice any unusual activity on your account, please inform us immediately via our 24/7 live chat.

6 Sharing Information with Third Parties

xe66 apps does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in a limited way in the following circumstances:

6.1 Service Provider Partners

We work with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and managing technical infrastructure. These partners may only use information for the purpose of providing those specific services and are bound by confidentiality obligations.

6.2 Legal Obligations

Information may be disclosed to comply with court orders, lawful requests from government authorities, or requirements under applicable law.

6.3 Fraud Prevention

Information may be shared with relevant authorities to prevent suspicious activity, fraud, or illegal transactions.

7 Cookies and Tracking Technologies

The xe66 apps website uses cookies. Cookies are small text files stored in your browser that allow the site to recognise you on your next visit.

7.1 Essential Cookies

These cookies are necessary to maintain login sessions, save language preferences, and ensure security. Disabling them may disrupt the core functionality of the site.

7.2 Functional Cookies

These cookies are used to remember your preferences and settings, so you do not need to change them each time you visit.

7.3 Analytics Cookies

These cookies help us understand which pages are used most and where the platform needs improvement. The data collected is aggregated and not personally identifiable.

You can control or disable cookies through your browser settings. However, disabling certain essential cookies may mean you cannot enjoy the full features of the site.

8 Your Rights and Controls

You have certain important rights over your personal information. xe66 apps respects these rights and helps you exercise them:

Right to Access: You can request to know what information we hold about you.
Right to Rectification: If any of your information is incorrect, you can request that it be corrected.
Right to Erasure: In certain circumstances you can request that your information be deleted, though some information may need to be retained due to legal obligations.
Right to Object: In specific circumstances you can object to your information being used for a particular purpose.
Data Portability: You can request to receive your information in a structured, readable format.

To exercise these rights, contact us via our 24/7 live chat or email. To learn about your rights regarding responsible gaming, read our Responsible Gaming page.

9 Protection of Minors' Information

xe66 apps is a platform strictly operated for those aged 21 and above. We do not knowingly collect information from anyone under 21.

An age verification process is followed at the time of registration. If we become aware that a minor's information exists in our system, that information and the associated account will be closed immediately.

10 Policy Changes and Updates

xe66 apps may change or update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

By updating the date on this page
By sending a notification to your registered email address
By displaying a notice when you access the site

If you continue using the service after a revised policy is published, you will be considered to have agreed to the new terms. You are therefore advised to review this page regularly. For answers to any questions about our services, visit our FAQ page.

11 Contact Us

If you have any questions, comments, or requests regarding this privacy policy, please contact us:

24/7 Live Chat — available from any page on the site
Email: [email protected]

Our support team is available in Bengali and English seven days a week, twenty-four hours a day. To learn more about xe66 apps, visit our About Us page.